The Representative is responsible for the pre-admission, admission, pre-registration and registration of all patients into the hospital in a respectful and courteous manner. He/She is responsible for interviewing and gathering complete and accurate data to complete the admission/registration process accurately, efficiently and expeditiously. The Representative is responsible for collecting monies, escorting patients to their destinations and obtaining signatures on all admission/registration forms. Major Duties: Meets organizational expectations as defined by the Employee Standards of Performance, hospital and department policies and procedures, and the hospital’s strategic goals. Verbalizes a clear understanding of continuous quality improvement and customer satisfaction measures and actively participates in improvement initiatives. Accurately and efficiently complete demographic data, financial data and medical information data collection. Receives and directs visitors. Obtains approval on all workman’s comp, and obtains pre-certification number on all managed care if necessary. Collects monies and accurately completes receipts. Responds to and resolves verbal and written inquiries. Receives and directs telephone. Recognizes, identifies and resolves problems and issues that arise without direct supervision. Assumes responsibility and accountability for skills, performance and behavior in accordance with hospital and patient access policy and procedures. Performs other duties as assigned or directed to ensure smooth operation of the organization. Education/Knowledge/Skills/Abilities: Preferred: Knowledge of medical insurance processes. Minimum of one year experience in medical terminology. CPAT
Required: Typing and computer skills. Good organizational skills. Good customer relation skills. Good communication / phone skills. Ability to maintain confidentiality in daily operations. Ability to conduct duties in a professional manner. Associate degree or high school diploma.