Under general supervision of the department manager, collects data and prepares/submits birth certificates and related documents in accordance with Louisiana statutes as a backup for the full time Birth Certificate Technician. Provides clerical support for departmental operations including chart pick-up, check in, scanning and indexing as well as assisting physicians working on incomplete records. Major Duties:
Meets organizational expectations as defined by the Employee Standards of Performance, hospital and department policies and procedures, and the hospital’s strategic goals. Verbalizes a clear understanding of continuous quality improvement and customer satisfaction measures and actively participates in improvement initiatives. Educates, interviews parents and collects nursing worksheets in order to gather required data for birth certificate completion accurately and within timeframes defined by Louisiana statute. Prepares and obtains signatures on the final birth certificate and all related documents and submits them to the state in accordance with the Louisiana statutes. Corrects Master Patient Index to accurately reflect infant's name as registered on birth certificate and notifies billing office of change within defined timeframe. Forwards birth announcements to SMH Public Relations for news release weekly for all infants born since last release. Prepares letters of verification of birth and proof of application of social security for use by parents accurately upon request of parents. Enters information required by Medicaid for newborns into computerized state-run program within defined timeframe. Assists with chart pick-up, check in, scanning and indexing. Assists physicians working on incomplete records. Assists with requests for patient information. Performs other duties as assigned or directed to ensure smooth operation of the organization. Education/Knowledge/Skills/Abilities:
Preferred: Knowledge of Excel, Word. Type 60 wpm without deficiencies. Previous experience in a Health Information Department in an acute-care hospital. One year in a related position in a healthcare facility. Required: Basic keyboarding and computer skills. Good written and verbal communication skills. Knowledge of basic office equipment: phone, fax, photocopy machines. Ability to conduct duties in a professional manner. Excellent public relations, organizational and time management skills. Ability to deal with the public in a variety of situations which require sensitivity, tact and adherence to confidentiality rules. Ability to work under pressure and to meet deadlines. High school diploma or equivalent. One year clerical experience. A trainee is acceptable provided the individual meets the established work standard within 90 days of hiring.