Position is a self-directed, independent function under direct supervision of the Supervisor of Third Party Collections. Demonstrates ability to organize and plan daily work with outcome-based criteria in mind. Completes work lists as assigned, reviews remittance advises, ensures appropriate collection procedures are adhered to based on contractual relationships and upon applicable laws. Ensures timely and accurate operation of PCON contract management system. Responsible for loading and maintaining contract payment terms in PCON contract management system. Responsible for identifying and collecting on underpaid patient accounts. Acts as liaison between hospital and contracted payors to assist collectors in getting problem claims resolved. Assists Supervisor in reviewing and identifying issues impacting unpaid Managed Care accounts. Responsible for collecting on high-dollar accounts as assigned by Supervisor. Shares knowledge of contract language/interpretation with collection staff to further knowledge of all. Must be proficient user of Microsoft Word, Excel, and email programs. Must demonstrate understanding of managed care contract terminology, Louisiana prompt payment laws, and CMS payment guidelines for hospital billing and collections. High School Diploma or equivalent. Five (5) years of hospital collection experience in a hospital setting.