Patient Access Representative

Patient Registration-Main


Varied Shift


High School Diploma or Equivalent Required

Works under the supervision of the Supervisor of Central Scheduling or Patient Registration. The Patient Access Representative’s primary job function is to greet the patient in a professional, friendly and positive manner for an orderly, efficient registration and/or scheduling process. Is responsible for the safeguarding of the public relations of the hospital and confidentiality of records by consistent professional conduct. Performs other duties as assigned.

A. Education
GED/High School Diploma required

B. Licensure

C. Experience
One to three months of related work experience is preferred.

D. Interpersonal Skills
Basic analytical skills are necessary in order to gather and interpret data related to the patient registration process. Above average level of communication necessary to interact with patients and customers. Must possess interpersonal skills to act as a hospital representative among the patients, the physicians’ office staff and any other customers. Must possess ability to remain calm and soothing to patients and customers during stressful situations. Must be professional, friendly, outgoing, and positive.

E. Essential Technical/Motor Skills
Inputting data, typing, copying, manipulating equipment, speaking clearly, answering telephones, precise hand/eye coordination, gripping, and dexterity skills.

F. Essential Physical Requirements
The physical demand level is light to medium. Occasionally must lift 35 pounds or less. Stands and/or walks one to four hours. Sits for five to eight hours a day. Bending, kneeling, stooping, standing, repetitive activity, and reaching above shoulder level occasionally required. Must have the ability to use hands for repetitive grasping, fine manipulation, and pushing and pulling.

G. Essential Mental Requirements
Has a great deal of contact with the general public and the customer in conjunction with job duties. Works under close supervision only occasionally and without assistance of other personnel occasionally. Requires the ability to continuously cope with deadlines under pressure, to have attention to detail, and to be able to concentrate when using the Information Systems for significant periods of time. Occasionally must cope with irregular activity schedules.

H. Essential Sensory Requirements
Good vision is needed and the ability to distinguish colors when entering data in the Hospital’s Information Systems. The ability to hear and speak clearly is continuously required when dealing with patients, physicians, and customers.

I. Exposure to Hazards
Normal office environment with little exposure to excessive noise, dust, temperature, and the like.

J. Other
Show ability and knowledge of data entry. Above average level of spelling is necessary to ensure accuracy of data collected and entered into the Hospital’s Information Systems. Requires close concentration and use of the Information Systems for significant periods of time. Must be familiar with and have the ability to use all relevant office equipment, including SOMC’s Information Systems. Knowledge of medical terminology, anatomy, and physiology is preferred.