The Clinical Director of the Emergency Department will develop and maintain the philosophy, purpose, and objectives to ensure quality patient care in Norwood Hospital and serve as a role model for professional nursing practice. He/she will manage the administrative and management of personnel, fiscal, and material resources on a 24-hour, 7 days per week basis.
Reports to the Chief Nursing Officer/Vice President of Patient Care Services and works collaboratively with the Medical Director of the Emergency Department.
• Current licensure as a Registered Nurse in the State of Massachusetts.
• Current BLS, ACLS, PALS, and TNCC
• Baccalaureate degree in Nursing required with a Master degree with demonstrated business background preferred.
• Certified Emergency Room Nurse preferred.
• A minimum of five years of management experience.
• Demonstrates evidence of continuing education in Emergency Department Nursing and Management Development.
• Involves other departments in project planning and implementation.
• Is supportive of others and provides help and assistance when possible.
• Regularly attends and participates in team and/or department meetings and work activities.
• Keeps others informed.
• Regularly offers and requests constructive feedback and coaching.
• Establishes and maintains effective working relations.
SERVICE EXCELLENCE (both internal and external)
• Welcomes patients and customers in a warm, friendly manner.
• Actively listens and constructively responds to questions and concerns in a timely manner.
• Ensures the dignity of patient/customer is maintained at all times.
• Abides by and upholds the Hospital Service Excellence Standards.
• Respects the diversity of the patient/customer population (i.e. ages and culture).
QUALITY OF CARE:
• Maintains a high level of clinical competency by maintaining skills current with the standards of nursing practice. Assumes responsibility and accountability for day-to-day patient care management.
• Develop, maintain, and monitor the deliver of excellence in patient care.
• Develops goals and objectives for the department on an annual basis and reviews them monthly with the Chief Nursing Officer/Vice President of Patient Care Services, Medical Director of the Emergency Department, Emergency Department physicians, and the staff.
• Develops accountability with the Clinical Leaders, Nursing educator and the staff for human resource and the operating budget.
• Develops accountability for ongoing review, evaluation, and revision of the standards of patient care within the Emergency Department and EMS to ensure delivery of excellence in patient care.
• Participates in the development, maintenance, and implementation of standards of care to comply with regulatory agencies.
• Maintains open communication with the staff on all shifts, remaining alert and sensitive to the working environment.
• Participates in problem solving strategies with the staff to promote critical thinking skills. Communicates all problems and concerns to the Chief Nursing Officer/Vice President of Patient Care Services in a timely fashion.
• Ensures a high standard of nursing care and a safe environment is provided for all patients across the lifespan.
• Efficiently coordinate the staffing schedule to ensure appropriate staffing levels are maintained on each shift.
• Develop and communicate a nursing model consistent with the Department of Patient Care Service to support the delivery of excellence in patient care.
• Makes routine rounds in the Emergency Department with patients, physicians, and staff.
• Maintains high visibility in the community and participates in community activities.
• Collaborates with the Medical Director and appropriate parties to develop disaster preparedness and other EMS programs.
• Participate and chairs appropriate committees.
• Establish and coordinate regular staff meetings.
• Efficiently manages the human, fiscal, and material resources.
• Develops and complies with an annual capital, and human resource budget.
• Investigates financial budget variances and reports outliers in a timely fashion.
• Continually assesses clinical practice to identify cost savings opportunities.
• Develops accountability for the direction and supervision of nurses, emergency room assistants, secretaries, and patient care advocates.
• Develops accountability to ensure all interim and annual employee evaluations are current.
• Develops accountability to ensures all professional licensure and credentials are current on appropriate staff.
• Initiates corrective action on employees in non-compliance of hospital policy and procedures.
• Develops and maintains effective collaborative relationships with all hospital departments. Fosters collaborative practice to improve processes to enhance patient care delivery.
• Interprets and enforces hospital and emergency department policies and procedures.
• Develops accountability for Quality Assurance Programs for the Emergency Department and EMS.
• Effectively manages flow metrics in the Emergency Department and is key member of the Patient Flow Executive Committee.
• Demonstrates effective use of verbal, non-verbal, and written communication skills.
• Fosters a positive environment to promote teamwork and the mission and core values of Norwood Hospital.
• Communicates all planning and development for the Emergency Department and EMS with the Chief Nursing Officer/Vice President of Patient Care Services.
• Communicates regularly with the Medical Director to review basic operations and goal attainment.
• Communicates regularly with system enterprise group for Emergency Department.
• Participates in interviews, selects and evaluates the Emergency Department and EMS staff.
• Orchestrates the professional development of the personnel within the Emergency Department and EMS.
• Encourages staff to participate in continuing educational programs and present new learning at staff meetings.
• Encourages, supports, and assigns staff to participate in hospital-based committees and report new information at staff meetings.
• Encourages staff to participate in hospital-based and unit-based QA/QI programs.
• Promotes a mentoring environment to support and develop the skills of the entire staff to enhance quality patient outcomes.
• Identifies staff learning needs and communicates with the educator to organize programs to address learning needs.
• Provides an environment that promotes professional growth and development through effective leadership.
• Assumes responsibility for professional development and practice.
• Develops and implements annual plan to extend clinical and managerial expertise.
• Demonstrates a professional commitment to patients and the health care team by participating in activities that contribute to the development of self, the organization, and the profession.
• Fosters the mission statement and values of the institution.