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Department: Clinical Effectiveness
Schedule: Full-Time
Shift: Day/Evening
Hours: 11a - 7:30p
Job Details:
  • This is the Emergency Department Navigator role:

    o   Establish accountability for data-driven quality care, service and financial outcomes related to patient transitions of care.

            §  Set priorities for improving processes and outcomes related to patient care transitions.  Consider outcomes focusing on the appropriateness, efficacy, efficiency, timeliness, accessibility, continuity of care, the safety of the care environment and respect of the patient’s personal values, preferences and beliefs.  Example measures/outcomes:

    ·         Effectiveness of identifying high risk patients

    ·         Effectiveness of reducing readmissions and avoidable acute care hospitalizations

    ·         Timeliness of information flow between providers

    ·         Reduction/Elimination of barriers to self management (e.g. lack of transportation)

    ·         Provision of appropriate utilization 

    ·         Timeliness and appropriateness of post-acute follow-up care

    ·         Incorporation of patient’s/family’s education preferences into care transitions

    ·         Committee attendance as pertains to the navigator role.


    Candidate must have a Masters in Social Work (MSW); LSW preferred or willingness to obtain within 12 months of employment.  Candidates must have at least one (1) year experience in social work or case work; three (3) years experience providing social work services in an acute care setting preferred.  OR   Current license to practice as a Registered Nurse in the state of Delaware.  BSN preferred with 3 years of case management experience including discharge planning. Will consider RN candidate with strong Emergency Room background in lieu of Case Management experience  Must have basic computer literacy. Working knowledge of Microsoft Office, clinical database software, Midas and InterQual knowledge a plus.  Strong leadership ability and excellent interpersonal skills, as well as, solid oral and written communication skills.

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