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Category: Clerical/Secretarial
Facility: St. John Health System, Inc. (180)
Department: Business Office
Schedule: Full Time
Shift: Days
Hours: 8am-4:30pm-Flexible
Job Details:

The BO Rep III Selfpay Collector is primarily responsible for outbound calls to contact customers and make collection efforts towards account balances, handle direct walk-ins, taking payments from patients and updating accounts with current pertinent information.

 

Education:

Completion of high school or GED equivalency exam and 2-3 years working experience in a collections or business office role.

Knowledge/Skills/Abilities:

              Background in dealing with selfpay/collections

              Billing process and/or claims knowledge

              Business/collections office background

              Good communication skills; ability to gain information from individuals/customers by asking appropriate

                questions

              Good verbal and written communication skills

              Organized individual that can multitask

              Problem solving and decision making skills

              Adequate computer knowledge/skills

              Good customer service skills both in person and via telephone

 

 

 

 

 



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