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Department: Patient Access Services - ED
Schedule: Part Time
Shift: day
Hours: day hours vary
Req Number: 8009
Job Details:
  • POSITION TITLE: Patient Access Representative   CLASSIFICATION:



    We are passionate healers dedicated to honoring the Sacred in our sisters and brothers.


    To be world-renowned for passionate patient care and outstanding clinical outcomes.


    In the spirit of good Stewardship, we heal by practicing: Compassion through our kindness, concern and genuine caring; Reverence in honoring the dignity of the human spirit; Excellence by expecting the best of ourselves and others; Integrity by being and speaking the truth.


    Caring and healing practices are found in relationships, communication and the hospital setting. Patients are actively involved in their care and experience a therapeutic relationship with the caregiver.

    Patient care is designed to meet patient and family needs while taking into account the unique needs of each patient. These values are consistent in practice and include patient advocacy, safety and education.

    Teamwork promotes clinical excellence and is rooted in effective communication, accountability and continuity of care and respect for co-workers.

    Caring leaders create an environment in which caring relationships happen. These leaders emerge from all levels of the network helping to create a shared vision reflecting the mission, vision, and values of St. Joseph’s.


    The Patient Access Representative’s (PAR) directly impacts the revenue cycle by accurately processing data relating to insurance and demographic information following unit specific policies while maintaining current knowledge of payor insurance requirements. The PAR may initiate the processes and assesses surgical and diagnostic patient information to be systematically available hospital wide. The PAR meets established quality and productivity standards and interacts professionally with MD’s, MD office staff, employees, outside vendors, patients, and patient representatives.


    This position requires two years of medical office or customer service experience. Participates in orientation, patient access training program and continuing education. Updates and maintains knowledge and skills related to specific areas of expertise. Completes population specific competency annually.

    Participates in orientation and continuing education. Updates and maintains knowledge and skills related to specific areas of expertise.


    Word processing skills required along with PC experience; basic mathematical skills, effective verbal and written communication and human relations skills. Related experience in hospital registration, Eclipsys or PHS/HPF and knowledge of medical terminology preferred.

    WORK ENVIRONMENT AND HAZARDS: Clinical Setting. Exposure Class I or II; service specific.

    PHYSICAL DEMANDS: Sedentary work: standing, walking and sitting for prolonged periods of time; repetitive motion of hands, fingers, and wrists.

    WORK CONTACT GROUP: All services, employees, medical staff, patients, visitors, vendors, and regulatory agencies.

    SUPERVISED BY: Patient Access Coordinator

    SUPERVISES: Not applicable.

    CAREER PATH: Level 2, Level 3 Patient Access Representative; Co-coordinator, Manager

External Applicants Click Here to Apply Online
Internal/Transfer Employees Click Here to Apply Online

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