- High school diploma or equivalent is required
Under the direction of the Clinic Manager, the Patient Account Representative provides front desk coverage and support. The PAR may also perform various coding and charge entry processes where appropriate. The PAR functions as a Clinic Business Office patient resource and coordinates Clinic referrals as needed. The Patient Account Representative works collaboratively with patients and families, physicians, nurses, management, and support staff to promote efficient and empathic care in a cost effective manner..
Education: Successful completion of a post-high school vocational or technical program in general business or medical office practices and (see Experience), or (see Experience).
Experience: One (1) year of related work experience or a combination of two (2) years of education and experience in a position with duties similar to the stated job responsibilities of a Patient Account Representative.
Experience: Medical office experience, medical coding experience, or internship with St. Luke’s Clinic Division.
SPECIAL KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge of general office clerical functions. Knowledge of diagnosis and procedure coding and familiarity with diseases and conditions commonly seen in family medicine encounters. Knowledge of insurance referral requirements and practices. Knowledge of computerized office applications. Knowledge of customer relations principles. Ability to prioritize and complete tasks in a timely manner. Ability to demonstrate empathic, respectful and positive customer relations behaviors, both on the telephone and in person and to present a professional image. Ability to understand and follow oral and written instructions, work independently, demonstrate good judgment, and respond in a pleasant manner to patients and staff. Skill in computer keyboarding. Ability to write legibly, see, hear, read, walk, speak English.
PHYSICAL DEMANDS/LIFTING REQUIREMENTS:
Ability to bend, sit and lift objects up to fifteen (15) pounds in weight. Ability to work more than eight ( 8) hours but less than twelve (12) hours.
Works in a normal office environment within a clinic practice setting. Little or no exposure to hazardous or unpleasant working conditions.