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Transplant Outreach Manager

Transplant Services (Kidney Acquis-Cadavr Pre)

full-time

day

M-F 8:30am to 5:00pm

10064

AMERICAN HEART ASSOCIATION - BLS
FIRE/SAFETY CARD (must be presented within 30 days from DOH)
1-3 years of experience

 

Patients from around the world come to St. Vincent Medical Center to receive compassionate, healing care. Founded in 1856 as the first hospital in Los Angeles, St. Vincent is a 366-bed acute care facility and surgical specialty hospital, providing tertiary services for advanced medical diagnosis and treatment. Serving nearly 3 million residents in the downtown area, the medical center receives ongoing philanthropic support from generous individuals and organizations that align with its service to the community through the St. Vincent Medical Center Foundation.

GENERAL PURPOSE:

This position works independently to create and maintain positive relationships with patients, nurses, and physicians in physician offices, physician groups, and/or dialysis centers through a variety of marketing communication activities under the guidance of the Director of Transplant Services and the Director of Business Development. This position will seek out new opportunities to network with referring physician offices and/or dialysis centers. Serve as the link between the referring physician office and the SVMC transplant program.    

 

MAJOR JOB OBJECTIVES AND RESPONSIBILITIES: 

  • Establish and maintain positive working relationships with referring physicians, social workers, and dialysis centers.
  • Serve as the link between the referring physician office and the transplant program.
  • Promote positive community relations through development, coordination and promotion of special events, speaking engagements, and educational activities that support the hospital and transplant center's mission.  Coordinate community outreach activities.
  • Facilitate  the creation and distribution of transplant patient education material
  • Serve as the transplant program liaison for nurses and other clinical support staff that interact with transplant patients.
  • Make presentations representing the service line.
  • Correspond with the referring dialysis units, physicians, and nurses to insure that the requested pre-transplant studies and procedures are performed and to maintain an efficient flow of information.
  • Attend clinical conferences presented within or outside the institution pertaining to transplantation.
  • Participate in ongoing performance improvement and quality initiatives relating to transplant requirements.
  • Continuously works with referring dialysis centers and social workers on new patient referrals, including obtaining all prevalent patient information:  Kidney and Pancreas Pre-screening checklist, intake form, physician history and physical, recent laboratory test results, copies of medical insurance information, etc.
  • Participate in satellite outpatient clinic to further develop relationships with referring physicians and patients.
  • Create post-transplant documentation packets to be delivered to the transplant recipient's primary nephrologist at 4-6 weeks post-transplant.
  • Create, update and maintain education materials for social workers in the dialysis centers and pre-transplant patients.
  • Results oriented individual.  Develop short-term and long-term referral goals.
  • Performs other related duties as assigned. 
  • Reports to Director, Transplant Services with Guidance from Director of Business Development.
  • Works without supervision on highly complex projects.

REQUIREMENTS AND QUALIFICATIONS:

 

Education/Certification:

  • Los Angeles City Fire/Safety Card within 30 days of hire.
  • Bachelor's Degree in associated field.
  • Current BLS Card issued by American Heart Association.
  • Valid CA Driver's License and auto insurance coverage.

Work Experience:

  • Minimum of five years' experience with outreach/marketing programs with emphasis on communications and marketing in healthcare.
  • Minimum of two years' experience in transplantation or organ donation, preferred.

Knowledge / Skills / Abilities:

  • In-depth knowledge of United Network of Organ Sharing (UNOS) and Centers for Medicare and Medicaid Services (CMS) regulations.
  • Effectiveness in determining the sources of problems, seeking and using the pertinent data, and selecting a logical solution.  Emphasis should include both long and short-term impact. Effectiveness in directly confronting problems, readily taking action, making decisions, rendering judgments, and modifying decisions when appropriate.
  • Effectiveness in establishing systematic approaches to tasks and in coordinating the timely completion of activities.
  • Effectiveness in working in a team environment to share responsibilities within the department and work collaboratively with other staff at the medical center.
  • Strong public speaking and presentation skills.
  • Written and Oral Communication:  Effectiveness in presenting and expressing ideas in a clear, concise, and grammatically correct manner in speaking and writing.
  • People Skills:  Strong networking skills. Effectiveness in listening to others, reacting to their needs and concerns in a tactful and understanding manner, and perceiving one's impact on others.
  • Proficiency with computer.
  • Bi-lingual Spanish/English, preferred.