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Point of Service Supervisor

Supervisory/Management

SwedishAmerican / A Division of UW Health

SAH PATIENT REGISTRATION

Full Time

Day Shift

8-4:30

80

Under the general direction of the Manager of Access Center and the Director of Revenue Cycle, the Supervisor of Point of Service is responsible for planning, directing, coordinating and controlling the operations and activities of arrival, registration process, and of the training for the HealthLink registration process.  This position is responsible for the daily supervision of associates that will be delivering a positive patient and family centered care experience while processing arrivals, registration of patients and clients by collecting demographics, guarantor and insurance information and getting appropriate signatures.   The Supervisor of Point of Service hires, and directs the work of and evaluates the performance of the associates.      

The Supervisor of Point of Service manages projects for Revenue Cycle and supports enterprise-wide projects and initiatives that relate to priorities, health care legislation and compliance, and systems redesign that support new initiatives, improved revenue, and/or reduced cost. Working with Manager, Supervisor is responsible for investigating and self-reporting issues, developing and implementing solutions to address existing issues and implemented process to mitigate compliance risk.  Supervisor of Point of Service prepares and presents various statistical reports and budget justification requests; assists the Manager in establishing departmental policies, programs, and procedures; and evaluates, initiates, and implements various departmental systems and procedures and revises these as necessary to maximize efficiency. This position also assesses personnel and fiscal implications of organizational changes of these programs; assists staff in implementation of changes; monitors and analyzes the impact of change.

 

 Associate degree in related field (equivalent experience may be substituted for educational   requirements)

§  Minimum:  Three years of experience in health care business setting and at least one year in related leadership role.

§  Preferred:  Five years of management experience in a medical group practice or hospital business office for a complex health care environment.

 

·         Ability to make good judgments in demanding situations

·         Ability to react to frequent changes in duties and volume of work

·         Effective communication skills

·         Ability to listen empathetically

·         Ability to logically organize details

·         Responsible for medium to large scale projects involving multiple resources and spanning many months from start to finish

EXPERIENCE/SKILLS/ABILITIES:

·         Ability to make good judgments in demanding situations

·         Ability to react to frequent changes in duties and volume of work

·         Effective communication skills

·         Ability to listen empathetically

·         Ability to logically organize details

·         Responsible for medium to large scale projects involving multiple resources and spanning many months from start to finish

·         Ability to manage multiple concurrent activities

·         Effective organizational, planning, scheduling and project management abilities

·         Effective leadership skills.  Knowledge of supervisory skills and responsibilities 

o    Ability to implement change in a positive, sensitive and forward-thinking manner

o    Planning and problem solving

o    Developing goals and objectives, and establishing priorities

o    Inspires confidence, Good judgment and ability to act decisively at the right time

o    Self-starter with a willingness to try new ideas

o    Positive, can-do attitude coupled with a sense of urgency

o    Ability to persuade others and develop consensus

·         Effective communication skills both in written and verbal presentation with a communication style that is open and foster trust, credibility and understanding. 

·         Ability to analyze data and workflows in order to develop and analyze options, recommend solutions, and solve complex problems and issues

·         Strong customer service and human relations abilities

o    Ability to effect collaborative alliances and promote teamwork

o    Ability to insure a high level of customer satisfaction including employees, patients, visitors, faculty, referring physicians and external stakeholders

·         Ability to use various computer applications is preferred including EPIC

·         Excellent PC operating skills (keyboard, mouse) and use of MS Office.

·         Broad knowledge of health care and/or hospital business office practices and principles

·         Knowledge of general accounting principles

·         Knowledge of medical terminology

·         Knowledge and understanding of state and federal rules and regulations including laws regarding confidentiality, compliance, release of information, probate and lien legislation, Fair Debt Collection practices, and insurance regulations. 

·         Knowledge of insurances, referrals and pre-certifications requirements