EHR (Clinician Peer Support) Support Staff

Support Services

SwedishAmerican / A Division of UW Health


Temporary Position

12-Hour Shift

24/7 coverage. Specific shifts to be determined


The Information Systems EHR Go-Live Clinician Peer Support position is focused on supporting clinical end users during the EHR go-live period. This is accomplished through these functions:


·         Clinician peer support users are liaisons with clinical end users, Clinical Informatics Staff, EHR Training Consultants and other support team members. 

  • Serve as trainers, first-line problem solvers, and application champions.

·         High School Diploma required.  Associates or Bachelor's degree preferred.

  • UW Health Link (Epic) specific training, or must attend upon hire. 

·         Professional clinical licensure required. (MD, RN, etc; IL licensure is not required)


·         Clinical experience and 3-5 years of experience utilizing electronic health records

·         Must have the ability to work without direct supervision and to respond independently to problem situations

·         Proficiency in explaining consistent step by step instructions to help end users of all levels of staff 

·         Strong problem solving abilities

·         Ability to work with adult learners in a changing environment

·         Ability to identify when to coach and provide instruction

·         Must have strong computer literacy skills

·          Successful completion of annual specific competencies