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Department: C0270000 Patient Registration
Schedule: Part Time (benefited) status
Shift: Second Shift
Hours: Weekend and/or Holiday Rotation
Hours Per Pay Period: 48
Salary Range: $10.82 - $15.62
Additional Shift Details:
Job Details:
  • Candidate should note:  This position requires exquisite Customer Service with the ability to multi-task with detailed orientation in an often stressful environment. 
     

    Obtains accurate billing and demographic information to effectively register all patients entering Saint Joseph Regional Medical Center.  Provides third party benefit verification, obtains prior authorizations, obtains valid physician orders and facilitates obtaining pre-certification for all patients.  Inform patients of their estimated financial responsibility while maintaining exceptional public relations.

     

    JOB DUTIES

    1.       Actively demonstrates the organization's mission and core values, and conducts oneself at all times in a manner consistent with these values.

    2.       Knows and adheres to all laws and regulations pertaining to patient health, safety, privacy and medical information. Ensures all registrations meet Compliance criteria.

    3.       Performs job responsibilities to the highest standards and delivers "something more" that ensures a more complete       and personally satisfying experience for every customer.

    4.       Ensures that all patients are checked in, in a timely manner, following specific departmental procedures ensuring patients have a valid physician order prior to registering patient.

    5.       Completes entire registration process by obtaining all required Information or verifying the pre-registered account at the point of service. 

    6.       Obtains co-payment, insurance card copies, consent forms and any other paperwork that is required. 

    7.       Ensures that patient is properly identified and has armband on prior to leave the registration area.

    8.       Maintains departmental objective for accuracy by ensuring completion and correctness of all fields in registration computer system, all relevant paperwork, and consent forms.

    9.       Communicates expectations and limits of insurance plans as they relate to patient's treatment plan to appropriate care providers.  Works with care providers to ensure additional visits are covered prior to service.

    10.   Ensures appropriate authorizations/pre-certifications are in place for all registered accounts.

    11.   Meets productivity standards, and during low patient volume times in service areas, actively seeks other duties to meet departmental needs.

    12.   Ensures appropriate point of service collection by notifying patient of co-payments, deductibles, and other liability amounts during pre-registration and at the point of service.

    13.   Performs other duties consistent with the purpose of job as directed.

     

     

     

    JOB SPECIFICATIONS AND CORE COMPETENCIES

    Education: High school graduate.

    Licensure: None

    Experience: Three to five years experience in health care or insurance setting preferred.  Interpersonal skills necessary to negotiate in high-stress situations when representing the Hospital in legal and adversarial situations.  Working knowledge of third party payer regulations, requirements, and laws governing admissions/registration procedures.  Proficient in medical terminology. Proficient in word processing and spreadsheet applications. 

    Other Job Requirements:

    Ability to read, analyzes, and interprets Medicare Compliance Regulations.

    Ability to calculate figures and amounts such as discounts, co-insurance, co-pays and deductibles.

    This position requires a clean, neat and attractive appearance.  Hair should be clean and updated in style, and should be of a natural shade.  Nails should be no longer than ¼" past fingertips.  Strong fragrances, excessive jewelry piercing and visible tattoos are prohibited.

    Superb Customer Service skills required over the phone and in person.

    Must be able to travel to all Patient Access sites. 

    Must be willing to participate in Continuing Education seminars as related to Patient Access.

    Assigned hours within your shift, starting time, or days of work are subject to change based on departmental and/or organizational needs.

     


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