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Department: Jenison Office
Schedule: Full Time
Hours per Pay: 72
Shift: Days
Hours: M, T, W, F - 6:40-4:40
Job Details:

    The MA will work in a collaborative environment, coordinating clinical functions in order to deliver superior patient care under the supervision of a licensed care giver. This team member is expected to facilitate all aspects of the patient visit experience (pre-visit, visit and post-visit activities). Employees will be cross-trained for all essential functions; however the majority of daily responsibilities may be weighted toward one specific function.



    Minimum- High school diploma or equivalent and graduate of an accredited medical assistant program. CPR Certified.  

    Preferred- Associates Degree



    §         One to two years experience in a medical or physician office, or graduate MA Clinical Training Program, or transfer from AHPN Resource Team once signed off on training competencies, or an extern who completed their externship from AHPN or Saint Mary’s that has been signed off on training competencies. 

    §         Basic business office, clinical skills, and computer skills.


    Other Knowledge, Skills and Abilities

    Minimum -

    §         Successful completion of competency-based orientation program within 90 days of employment.

    §         Effective verbal, written, and interpersonal communication.

    §         Excellent customer service orientation skills necessary in order to deal effectively with various levels of organizational members, outside customers and community groups.

    §         Ability to comfortably and effectively interact with diverse populations.

    §         Ability to work collaboratively in a team-oriented environment.

    §         Ability to cross train in other areas of practice in order to achieve smooth flow of operations.

    §         Good organizational skills in order to work under time constraints and be able to adapt to medical situations.

    §         Ability to handle patient and organizational information in a confidential manner.

    §         Ability to demonstrate competency with a standard desktop and Windows-based computer system including but not limited to email, e-learning, intranet and computer navigation. Ability to use other software as required while performing the essential functions of the job.

    §         Proficient/knowledgeable in medical terminology.

    §         Must be able to type at least 30 adjusted words per minute.




    §         Constant reaching, standing, walking, lifting and bending at waist. 

    §         Frequent computer work.

    Ability to function in our working conditions as listed below. 


    §         Reviews the chart of scheduled patients prior to the appointment to ensure all testing/correspondence is in the chart and enters information to be part of the patient’s medical record (EMR/paper). In addition, begins the process of completing forms that are needed for appointments and retrieves tickler file of information (if appointment was made two weeks prior).

    §         Initiates the process of completing forms that are needed for the visit.

    §         Initiates communication with patients on completing pre-appointment requirements (e.g., registration forms, lab tests, x-rays,) via patient preference (e-mail, postal mail).

    §         Coordinates patient flow into exam rooms in preparation for the visit, gathers and documents pertinent data (vitals, medications, allergies) from patient and completes health maintenance flow sheet.

    §         Documents chief complaint and review of systems accurately; conducts further assessment according to individual physician/provider expectations.

    §         Prepares equipment, instruments and supplies in room for provider exam.

    §         Assists provider with patient flow of information according to clinic policy and procedures.

    §         Gathers and communicates laboratory results to patients as directed by provider.

    §         Shares medical information only at the direction of the provider and documents appropriately.

    §         Maintains tracking system for diagnostic test results.

    §         Organizes patient test results for physician/ provider review, according to standards and follow through with appropriate patient notification as directed by the provider.

    §         Facilitates the processing of prescriptions by entering information in preparation for the provider to prescribe.

    §         Documents additional areas of the medical record per Clinic guidelines and as directed by the physician 

    §         Responds to patient messages within organizational expectations.

    §         Administers appropriate immunizations, and performs in-office treatments/testing (e.g., nebulizer EKG, pulmonary function tests, Hemoglobin A1C, diabetic) per protocol.

    §         Assists with patient procedures within limits of training and/or protocol; provides technical assistance as well as patient support.

    §         Completes the patient visit by reviewing care plan instructions with the patient.

    §         Facilitates office quality/performance incentive initiatives.

    §         Other duties as assigned.

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