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Department: General Surgery Adult Clinic
Schedule: Full-Time Regular
Shift: Day shift
Grade: 8
Hours: 8:30-5:00
Job Details:
  • High school diploma or equivalent is required
  • Bilingual candidates are encouraged to apply
  • Customer service skills are required
  • Experience is required
  • Under general supervision, this position provides administrative support for department heads and clinical service lines.  The position works with multiple constituencies across the hospital and takes a lead role in managing the department/division's administrative needs, including assisting callers, taking messages, managing calendars, placing purchasing orders and maintaining electronic filing systems. In this role, the Administrative Coordinator will also help to ensure smooth operations of our practices to improve the patient experience.


    Provides administrative support to department/division chair/chief and/or department director

    Answers phones, triages calls, responds to patient requests, takes messages

    Maintains chair/chief/department director's schedule, both clinical and administrative

    Schedules and coordinates complex meetings and facilities, which may include travel arrangements

    Composes and formats correspondence, reports and presentations; demonstrates a strong knowledge of Microsoft Office suite

    Completes general office and clerical work, including filing, mailing, correspondence, copying, ordering supplies

    Coordinates and monitors credentialing and enrollment activity, as well as TUSM-related activity; provides regular updates to managers

    Performs tasks core to the Practice Coordinator role

    Assists with special department-wide projects and performance improvement initiatives

    Handles sensitive and confidential information


    High School diploma, with specialized training in business office skills preferred.

    2-5 years office experience.

    Prior experience working in a clinic or hospital environment preferred

    Ability to manage multiple, simultaneous tasks and prioritize according to established criteria and protocols.

    Computer literacy required, including familiarity with email, Microsoft Office programs and scheduling applications.  Ability to learn and use Tufts network programs required

    Excellent communications skills, both oral and written; strong interpersonal and organizational skills


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