JOB SUMMARY: this position is responsible for ensuring the delivery of outstanding customer service while scheduling, obtaining complete and accurate patient demographic information, identifying patient benefits eligibility, obtaining pre-certification approvals from insurance companies and physicians offices, identifying insurance and/or patient responsibility, collecting identified co-pay/deductible and/or providing financial counseling when appropriate, and completing the pre-registration process.
REQUIREMENTS: High school diploma or equivalent • Associate or Bachelors Degree in Business, Financial/HealthCare related field preferred.
Answer telephones, and direct calls to appropriate staff
Arrange hospital admissions for patients
Compile and record reports and correspondence using computer
Greet visitors, ascertain purpose of visit, and direct them to appropirate staff
Interview patients in order to complete documents and forms such as intake and insurance forms
Operate office equipmnet such as voice mail messaging systems, and use word processing, spreadsheet, and other software applications to prepare reports and receipts.
Confirm patient diagnostic appointments and surgeries.