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Location: University Hospital - Main Campus
Department: Palliative Care Unit
Schedule: Full Time
Shift: 7PM - 7AM
Pay Grade: 9A
Contact Information:
Job Details:
    • Job Summary
      • Performs clerical duties for patients in all age groups (neonate, infant, children, adolescent, adult, and geriatric). The Unit Clerk/PCAI is responsible for patient transfer and discharge, coordination of room assignment & initiation, management and coordination of patient medical record while on the unit. Performs reception, scheduling, order entry and other general clerical duties which support unit-based, multidisciplinary patient care teams. Communicates with team members in a timely manner about his/her observations of the patient's progress, needs and problems. Maintains established departmental/hospital policies, procedures, objectives, Performance Improvement and Patient Safety and infection control.
      • Works as a member of a unit based, multidisciplinary patient care team. Embraces shared governance nursing organizational principals by keeping informed of shared governance activities and fulfilling job duties that assist the unit to achieve unit goals and objectives. Accountability will be monitored through direct observations, financial goal achievement, performance improvement activities, and patient outcomes.
      • Demonstrates population-specific competencies (e.g. age-specific, cultural sensitivity, patient-centered communication) in performance of role.
    • Qualifications Required
      • Education:
        • Must have completed a Nursing Assistance program or have Nursing Assistant experience.
        • Ability to read, write, perform mathematical calculations, and follow written and verbal instructions. High School diploma/GED required.
        • Related post-high school education preferred. (Examples: Unit Clerk, Medical Secretary, etc. or related course work.)
      • Licensure/Certification:
        • CPR for Family and Friends or Heart Saver required or must acquire certification within orientation period, and maintain.
        • Certified Unit Clerk, CNA or Phlebotomy preferred
      • Experience:
        • At least one year experience direct care/clerical/lab preferred.
        • Direct Patient care experience such as Nursing Assistant, Dietetics Representative, Physical Therapy Aide, Phlebotomist, EKG Technician, etc. desired.
        • Experience dealing with public demonstrating excellent customer service skills required.
        • At least one year full-time experience performing phlebotomy functions at Phlebotomy I or II level or phlebotomy competence or certification required. Will also consider experience in other allied health professions requiring phlebotomy skills such as: LPHI or II, Paramedic, EMT or Certified Medical Assistant.
        • Data entry/retrieval or other computer experience required. Experience with PC based applications strongly preferred.
        • Completion of unit clerk program is preferred.
      • Knowledge, skills, abilities:
        • Basic knowledge of growth and development relevant to the ages of the patients served in order to effectively relate to and communicate with public.
        • Basic knowledge of the diseases and health care needs of the patient population served.
        • Ability to think critically and prioritize multiple tasks and responsibilities.
        • Basic typing skills (30 cwpm) preferred.
        • Ability to perform efficiently and effectively under stress.
        • High level of interpersonal skills in order to interact effectively as a team member on a team with varying levels of health care workers.
        • High level of interpersonal skills in order to effectively communicate with patients, families, visitors, team members, physicians, and other hospital personnel with whom daily interactions must take place.
        • Problem-solving skills sufficient to allow effective problem/conflict resolution.
        • Demonstrated traits of initiative and dependability required.
        • Ability to perform efficiently and effectively under stress.
        • Philosophy of health care service is compatible with that of the mission of University Hospital.
    • Physical Demands
      • Ability to sit for extended time frames and move about the unit and organization.
      • Sight - to read physician orders and other unit documentation
      • Speech - to communicate with callers and other customers, and respond to intercom system
      • Auditory - to hear patients, respond to call system and answer telephone
      • Manual dexterity to enter and retrieve data, file, use telephone and intercom, etc.
      • Must be able to stoop, bend, and reach above head.
      • Ability to handle heavy materials or patients. Physical demands greater than moderate may require knowledge in the use of appropriate equipment. Frequent bending, lifting up to 50 pounds and pulling require use of proper body mechanics. Often it will be necessary for individual to stand for long periods and may spend most of the shift on feet. Require close mental, visual, tactile, olfactory and auditory attention to all phases of patient care activities.

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