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Category: Case Management
Facility: New Britain
Department: AIC- New Britain
Schedule: Full Time
Job Details: Bachelor's Degree
at least three years of relevant experience required


The Intervention Specialist facilitates curriculum-based group and individual services to clients in program. Utilizes motivational interviewing and other strengths-based techniques to support program completion, increase client success and reduce recidivism.



MA/MS degree plus 1 year experience or BA/BS degree plus 3 years experience in social services, teaching, training and/or group facilitation is required.  Education may be substituted for experience on a year for year basis.


Displays excellent work habits (attendance, promptness, timeliness, professionalism), is open to feedback, and makes good use of time. Proven ability to work on a team to ensure program goals are met, communicates effectively verbally and in writing, and is committed to personal and program growth.



Requires flexibility to operate as part of a team by providing program coverage for client services outside of normal work schedule, typical job function or primary work site, as requested (e.g., additional evening or Saturday shifts may be required to ensure operational coverage).



Wheeler Clinic fosters positive change in the lives of individuals and families, as well as in communities. We provide cutting-edge human services that address a diverse range of needs and backgrounds, enhance strengths and provide the supports that encourage recovery from challenges for a satisfying life in the community.



Prepares, plans, and facilitates individual and group sessions with integrity and fidelity to curriculum in a time-limited, solution-oriented manner.

Engages clients and addresses anti-social thinking, feeling, and acting. Demonstrates and reinforces concrete alternatives and problem solving skills.

Utilizes motivational interviewing techniques to engage clients and their families in AIC programming.

Monitors client behaviors and uses behavior management systems. Holds clients accountable and addresses ambivalence and resistance while helping clients maintain motivation to change.

Actively participates in quality assurance activities including video taping sessions and meeting with a quality assurance coach, attending trainings, data report analysis and review, etc.

Maintains accurate and timely documentation of group and collateral activities in agency and funder data systems.

Participates in efforts to meet and maintain performance based measures set by agency and CSSD.

Participates in client-centered, strengths-based presentations/discussions in staff meetings.

Prepares reports that are accurate and timely, and updates referral sources on client activities on a regular basis.

Models pro-social behaviors and serves as a role model to clients and staff.

Demonstrates competence in and acknowledges client cultural traditions, values, and beliefs.

Affirmative Action/Equal Opportunity Employer


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