Patient Services Coordinator

  Children's Village · Pediatric PT/OT

Yakima, WA

  Office/Administration Support

 Full Time · Day · 30 hours week


Req # 10085

  • High School/GED
  • At Virginia Mason Memorial, our vision is to "create healthy communities one person at a time." This means that each member of our award-winning team works to provide our patients, and their families, with the best medical and individual care possible.


    Why do we do what we do? As the region's leading health care provider and Yakima's largest employer, we believe that by improving health, we will transform Yakima!  We work together to demonstrate our values of Respect, Accountability, Teamwork, Stewardship, and Innovation for everyone who walks through our doors, patients and coworkers alike. Does this sound like the place for you? We would love to hear from you!  Come be the best of the best with us!

    We offer competitive benefits and compensation, including a generous 401K plan, medical, dental, vision, and life insurance, an employee wellness clinic and leadership development and education.



    The Patient Services Coordinator provides the initial patient/clinic contact.  He or she performs a variety of functions and is helpful and cordial to all patients and/or customers. Updates patient information, provides any necessary forms needing completion, and obtains signatures as necessary. Maintains competency on all applicable computer systems. Schedules patients for appointments as needed.  Completes applicable requested forms. Schedules consultation and diagnostic appointments for patients per provider/assistant request and documents necessary. Verifies insurance eligibility, as appropriate. Executes patient needs expeditiously. Provides telephone coverage.  Utilizes good customer service practices for all callers.  Contributes to professional communication with team members in order to convey important information relating to patient care, operations, or clinical needs. Maintains awareness of changes in protocols/procedures of the department. Maintains productivity and clinical flow efficiently during working hours. Prepares charts for each clinical session and ensures lab, diagnostic test results, History & Physical Examinations or other documentation are in charts as appropriate. Responsible for scheduling transportation and/or interpreters for patient, as needed.



    Education:  High school graduate or equivalent.

    Experience: One year experience as a medical receptionist or other related field preferred. Knowledge of medical terminology preferred.

    Level of Business Knowledge/Knowledge/Skills/Abilities: Medical Terminology, Clerical


    "Yakima Valley Memorial Hospital provides reasonable accommodations to assist qualified individuals in order to perform the essential duties/requirements their job requires.  The description is intended to provide only basic guidelines for meeting job requirements and serves as merely a summary rather than a complete listing of duties.  Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.  This job description does not constitute a contract as employment is at will."

    Configurated Hours: Configuration 40 hour work week - Overtime accrues when working over 40 hours in a Sunday - Saturday work week